I truly appreciate everything Merlin offers, but the first question I always want to ask him is “okay, but first how did you get where you began? What’s the set-up involved and what are your preference settings?” Seems counter-intuitive not to ask him directly, but the question occurs to me so frequently that such emails would soon become annoying, bothersome, dare I even suggest, ghoulishly harrasing. So I wait a day and someone out there goes “hey, this doesn’t work, how’d you… .” and problem solved. Thanks to you and to Merlin. You all are offering a great service educating the masses.